Home / Support / NAG Refund Policy

NAG Web Store Return Policy

At NAG, we want you to be delighted with your purchase. Occasionally though, we realize that you may want to return items.

You may return an item purchased on one of NAG's web stores within seven working days from the day you received your item(s). This applies to downloaded and delivered software.

However, we cannot accept cancellations of software products for which a license key has been generated and provided to you.

If you wish to return software to NAG (for which a license key has NOT been issued and was purchased by you within the last seven working days), please call the appropriate Response Centre to arrange to return the product and obtain a refund:

For all other contact information, please see our Contact Us page.

UE Statutory Rights - Internet Purchases

NAG adheres to The Consumer Protection (Distance Selling) Regulations 2000 regarding the protection of consumers in respect of distance contracts.

Through this regulation, customers in the European Union have the statutory right to withdraw from the purchase of an item from the nag.co.uk web store within seven working days (cooling-off period) of receiving a product from NAG. We cannot accept cancellations of orders for the purchase of software products that have had licence keys issued for them.

For more information on these regulations, please see http://www.dti.gov.uk/ccp/topics1/guide/distsell.htm.